Refund Policy

At BIONUL, we strive to deliver high-quality, exam-oriented education. If you are not completely satisfied with your course purchase, you may be eligible for a refund provided you meet all of the following conditions:

• 7-Day Window: Your refund request must be submitted within 7 calendar days from the date of course purchase and payment approval.
• Course Consumption Limit: You must have consumed less than 20% of the total course content (including recorded video lectures, live class replays, and chapter modules).
• DPP & Notes Access: You have downloaded no more than 2 chapter notes or Daily Practice Problem (DPP) PDFs associated with the enrolled course.
• Live Class Attendance: For live interactive batches, you must have attended no more than 2 scheduled live classroom sessions.
• Valid Reason: A genuine reason for cancellation must be provided (e.g., unintended duplicate purchase, major technical incompatibility verified by our technical team, or curriculum mismatch).

Requests meeting all the above criteria will be reviewed and processed in accordance with our standard review workflow.

Refunds will not be granted under the following circumstances:

• Requests After 7 Days: Any refund claim initiated after 7 calendar days from the date of enrollment.
• Exceeded Consumption: Accounts where more than 20% of the course lectures, tests, or learning modules have been accessed, completed, or streamed.
• Bulk Material Download: Accounts where comprehensive notes, formula sheets, or DPP test series have already been downloaded in bulk.
• Free & Promotional Courses: Zero-fee courses, complimentary registrations, or trial access enrollments are strictly non-refundable and hold no cash value.
• Special Discounts & Flash Sales: Purchases made during seasonal flash sales, special promotional campaigns, or combo discount offers explicitly designated as "Non-Refundable" at the time of purchase.
• Violation of Terms: Accounts flagged, restricted, or terminated due to violations of Bionul's Terms of Service — including credential sharing, screen recording, unauthorized redistribution of copyrighted content, or misconduct in live sessions.
• External Fees: Any third-party transaction fees, payment gateway handling charges, or taxes (GST) already remitted to government authorities.

Initiating a refund request is straightforward. Please follow the steps below to ensure quick evaluation:

1. Gather Required Information: Collect your registered credentials including:
   • Full Name and Student ID (or registered 10-digit mobile number)
   • Registered Email Address
   • Enrolled Course Name & Batch Name
   • Original UPI Transaction ID / UTR Number
   • Clear screenshot of the payment receipt or transaction confirmation
   • Detailed reason for requesting the cancellation/refund
2. Submit Your Request:
   • Via Email: Send an email to supportbionul@gmail.com with the subject line: Refund Request — [Your Student ID] — [Course Name].
   • Via WhatsApp: Alternatively, reach out to our official student support line on WhatsApp at +91 7628 937 936 with your details and receipt.
3. Ticket Acknowledgement: Our student support team will review your application and issue a unique ticket acknowledgement within 24 business hours.

Once your refund request is approved by the Bionul operations team, the refund is executed according to the following guidelines:

• Processing Timeline: Approved refunds will be initiated and credited within 7 to 10 business days.
• Refund Method: The amount will be credited back exclusively to the original source of payment (the same UPI ID, VPA, or bank account from which the initial transaction originated). Cash or third-party bank transfers are not permitted.
• Confirmation Notification: Upon successful transaction initiation, you will receive an official confirmation email containing the banking reference / UTR number for your records.
• Bank Processing Delays: Please note that banking holidays, inter-bank settlement delays, or weekend cycles may impact the final credit appearance in your bank statement.

Under specific qualifying situations, partial refunds may be considered at the sole discretion of Bionul administration:

• Pro-Rata Calculation: For long-term or annual academic batches where a student encounters unforeseen extenuating circumstances (such as verifiable medical emergencies or board exam schedule overlaps), refunds may be calculated on a pro-rata basis deducting the proportion of classes conducted and study material accessed.
• Administrative & Processing Deductions: A nominal administrative and payment gateway processing fee (up to 5% to 10%) may be deducted from the total refund amount to cover operational and platform hosting overheads.
• Administrative Discretion: All partial refund approvals are evaluated on a case-by-case basis and require sign-off by Bionul management.

While Bionul makes every effort to run all published courses, live batches, and test series as scheduled, unforeseen events (such as faculty unavailability, platform restructuring, or low batch enrollment) may occasionally necessitate course cancellation:

• 100% Full Refund Guarantee: If Bionul cancels an entire course or is unable to commence a scheduled batch, all enrolled students will receive a 100% full refund with zero deductions.
• Free Batch Transfer Alternative: Students may alternatively opt to transfer their full enrollment credit to any other active batch or upcoming course of equal or higher value at no additional charge.
• Advance Notification: In the event of a cancellation or rescheduling, enrolled students will be notified promptly via registered email, SMS, and WhatsApp.

We are dedicated to resolving any student concerns fairly, transparently, and swiftly:

• Direct Support First: If you disagree with a refund determination, we strongly encourage you to communicate directly with our student support team before raising chargebacks or payment disputes with your banking provider.
• Escalation Process: You can escalate any unresolved query by emailing supportbionul@gmail.com with the subject ESCALATION: Refund Dispute — [Your Student ID].
• 48-Hour Administrative Review: Escalated tickets are reviewed independently by a senior administrative committee within 48 hours, and a final written resolution will be communicated to you.
• Jurisdiction: Any legal disputes or claims arising out of this Refund Policy shall be subject to the exclusive jurisdiction of the competent courts in India.

Have questions regarding our refund terms, transaction verification, or enrollment cancellation? Reach out to our dedicated support channels: