How do I create a student account? +
Visit our Sign Up page, enter your full name, email, select your class, provide your 10-digit mobile number, and set a password. You'll receive a permanent Student ID linked to your phone number.
How do I enroll in a course? +
Browse available courses from the Courses page, select the one you want, and complete the enrollment process. Free courses can be accessed immediately, while paid courses require UPI payment verification.
What payment methods are accepted? +
We currently accept payments via UPI (Google Pay, PhonePe, Paytm, BHIM, etc.). After making the payment, upload your transaction screenshot for verification. Our admin team processes payment approvals within 24 hours.
How do I join live classes? +
Once enrolled in a course, navigate to the Live Classes section. You'll see the timetable with upcoming classes. Click the "Join Live" button at the scheduled time to enter the live classroom session.
What is a Batch and can I change it? +
A Batch groups students for structured learning schedules. Batch allotment is managed exclusively by Bionul administration based on your enrollment and class. Students cannot change their batch — contact support if you need a batch transfer.
How do I access Notes and DPPs? +
After enrolling in a course, go to the Notes & DPP section. You'll find chapter-wise handwritten notes and Daily Practice Problems (DPPs) that you can download as PDFs for offline study.
I forgot my password. How do I reset it? +
Go to the Login page and click "Forgot Password". Enter your registered email address and we'll send you a password reset link. If you're logged in, you can also change your password from Profile → Account & Security.
Can I get a refund after enrolling? +
Yes, we offer refunds under specific conditions. Please read our
Refund Policy for detailed eligibility criteria, timelines, and the refund process. Generally, refund requests must be made within 7 days of enrollment.